Article 03.12.2021

Primary Care Innovation of the Year HSJ Award: Palliative Care Hub service

We are delighted to announce that the C&P CCG End of Life Care Programme was awarded the Health Services Journal Primary Care Innovation of the Year Award for the NHS 111 Option 3 Palliative Care Hub service for patients, family members and staff across Cambridgeshire.

The development of this novel service has been informed by the research of the Cambridge Palliative and End of Life Care Research Group and the NIHR ARC East of England Palliative and End of Life Care Theme (PEoLC). 

PEoLC theme lead, Stephen Barclay, is Clinical Lead for End of Life Care for the Cambridgeshire and Peterborough CCG and has been closely involved in the development of this new service, which is part of the CCG’s reinvestment of £2.7 Million in new community services for people approaching the end of their lives. 

The NHS 111 option 3 Palliative Care Hub Service is staffed by clinical nurse specialists, who respond to telephone calls from people experiencing a palliative care crisis by providing immediate access to advice, support, treatment and signposting. It’s available to patients, carers, GPs and other health professionals by calling 111 and selecting option 3. The nurse specialists will discuss the issues being experienced and can provide direct support or organise other services including out-of-hour primary care, community nursing teams, social care, voluntary organisations and advice from Palliative Medicine consultants if required. Currently available 5pm-9.30am and 24 hours at weekends and bank holidays, the service will shortly be available 24/7, 365 days a year.

“The aim of the Palliative Care Hub is to ensure that people facing life-limiting illness and, those who are at the end of life, are able to access the support they need, when they need it."

Professor Stephen Barclay, Clinical Lead

  • Find out more about the The NHS 111 option 3 Palliative Care Hub Service here.